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Order Cancellations, Market Loss Policy, Returns & Exchanges
Order Cancellation
Cancellation Fee = $35 + Market Loss (if applicable)
It is not our intention to enter into a buy and/or sell transaction, accepting the risks involved, only to have them cancelled. Once we have issued a confirmation number, all prices are locked-in whether buying from us or selling to us, and may only be offset according to our Market Loss Policy. However, we realize rare situations happen where customers request that orders be cancelled.
An order can only be cancelled if it has not yet shipped. All order cancellation and/or offset requests must be made only by phone during normal business hours, Monday-Friday. BGASC reserves the right, in its sole discretion, to permit cancellation and/or offsetting your order. All customer cancellations are subject to our Market Loss Policy which will be calculated and added to a $35.00 cancellation fee. If applicable, any cancellation fee and/or market loss will be charged to your credit card for the full amount due. No future orders may be permitted until any market loss is paid in full. Any market gain on cancellations shall remain the property of BGASC.
This Cancellation and Market Loss Policy is in our Terms and Conditions which must be agreed to during the checkout process of every order that is placed with our company. By placing an order, you agree to these terms and expressly authorize BGASC to automatically bill your credit or debit card on file for any of the above cancellation and market loss fees. Alternatively, in the event that your credit or debit card is denied, BGASC may invoice you, in which case, you expressly agree to pay the amount due, in full, within ten (10) business days.
BGASC reserves the right to refuse or cancel an order regardless of payment method or price confirmation when BGASC deems the order to be questionable or suspicious, to be a significant credit risk, when the confirmed price is incorrect or outside the usual and customary industry market prices, when a price is incorrect due to computer-related problems, and/or when BGASC does not receive payment within the allotted timeframe.
BGASC is not responsible for erroneous pricing or typographical errors and expressly reserves the right, in its sole and absolute discretion, to cancel any and all orders placed with respect to such items. BGASC will contact you directly to notify of cancellation.
Market Loss Policy
Buy Order Market Loss = (Your Order’s Spot Price – Spot Price At Cancellation) x Number of Ounces
Sell Order Market Loss = (Spot Price At Cancellation – Your Order’s Spot Price) x Number of Ounces
When transacting with BGASC, once we have issued a confirmation number, all prices are locked-in whether buying from us or selling to us and may only be offset at the current spot price if the trade is cancelled. Any deficit between the price at which we sold to you (or bought from you) and the offsetting spot price at the time of cancellation, is your responsibility to pay if those items are cancelled or returned. Any market gain on cancellations shall remain the property of BGASC. All cancelled transactions or items returned are subject to this Market Loss Policy.
Cancellations are subject to an additional $35.00 cancellation fee. If applicable, any cancellation fee and/or market loss will be charged to your credit card for the full amount due. No future orders may be permitted until any market loss is paid in full.
This Cancellation and Market Loss Policy is in our Terms and Conditions which must be agreed to during the checkout process of every order that is placed with our company. By placing an order, you agree to these terms and expressly authorize BGASC to automatically bill your credit or debit card on file for any of the above cancellation and market loss fees. Alternatively, in the event that your credit or debit card is denied, BGASC may invoice you, in which case, you expressly agree to pay the amount due, in full, within ten (10) business days.
Returns & Exchanges
3-Day Return / Exchange Policy
We want you to be happy with your purchase, so we provide all of our retail customers with a return refund and/or exchange policy on all items including bullion and certified coins unless specified otherwise on the individual product details page. This right is limited to three (3) days from the date on which the customer receives their items. Bullion related items are subject to our Market Loss Policy. For an item to be refunded, returned and/or exchanged a customer must:
- Notify our Customer Service Department by telephone during normal business hours at 888-992-4272 within three (3) days from the date on which the customer receives their item
- The item is only returnable if it is in its original packaging in resalable condition (e.g. Coins in paper rolls must still be unopened, etc.)
- A Returned Merchandise Authorization Number (RMA#) must be obtained from the Customer Service Department who will also give you instructions on how to return your item
Original shipping and handling charges are non-refundable. For returns, you must carefully package the product and you are responsible for the cost of return shipping. Items valued at $500 or more must be returned with Signature Required on delivery. Customer owns, and is responsible for, any items being returned to us until the product is delivered, signed for, and accepted by BGASC. BGASC reserves the right, at its sole discretion, to reject any return that does not comply with these requirements.
We do charge a 5% restocking fee on all credit card or Paypal orders returned. If an exchange is requested, we reserve the right to find a mutually acceptable replacement or give you a refund according to our refund policy guidelines.
On returning bullion related items, the customer may (at BGASC’s discretion) be required to pay for any market loss on the returned items as per our Market Loss Policy. Once your return is received if any market loss to BGASC has occurred it will be calculated. You will not be charged the $35.00 cancellation fee to return an item or items. If applicable, you may elect to charge the market loss by credit card or, we will deduct any market loss from the amount to be refunded to you. At our discretion, we may invoice you and allow thirty days to pay the market loss in full. No future orders may be permitted until all market loss charges are paid. Any market gain on cancellations or refunds shall remain the property of BGASC.
This Policy is in our Terms and Conditions which must be agreed to during the checkout process of every order that is placed with our company. By placing an order, you agree to these terms.